About The Toys Time Forgot
THE STORY BEHIND THE SHOP
For 25 years we have sold vintage and collectible toys spanning the 1930’s to last week.
First, you came to our website to buy a vintage toy and the last thing you want is an over-graded, low quality piece that you don’t want in your collection. We don’t need the headaches any more than you do, which is why we grade on the conservative side and provide high resolution, unedited photos of the actual toy you are buying. We never use stock images.
Second, since we have a brick and mortar store you will never have a problem getting in touch with us. You have our name, address and phone number. We know how frustrating it is to purchase something on the Internet with zero contact information from the seller.
We strive to provide a worry-free online experience for our customers since, in all honesty, it’s the only way you’re going to come back and help to keep us in business.
THE STORY BEHIND THE TOYS
Sometimes things just happen for a reason, call it divine intervention, dumb luck, or the alignment of the stars, but The Toys That Time Forgot was meant to be. Dan the owner always had a passion for collecting vintage toys and did ever since he was a kid. Life took him down another path professionally where he was also into technical drawing, successful in the field he did that until an opportunity to open his toy shop over 25 years ago. Today Dan and the team enjoy buying and selling the searching for holy grails of toy collecting. Check out the comic book version of our story in this section.
Our return policy is simple: all sales are final. This is not meant to sound harsh or rude, so please don’t read it that way. What we mean is this: we provide a thorough description of each toy and post large, full-color pictures. We strive to present our toys in their truest light so you are not left guessing about anything. Additionally, we will answer any question you need to ask.
That stated, we are not entirely inflexible. We will offer an exchange if the toy is not what you expected, or you bought it as a gift and the person already has one, etc. We do not pay for return shipping nor do we include your original shipping as part of the exchange value.
Finally, if we receive a toy back damaged, disassembled or incomplete, we will rescind the exchange offer. Also, and we add this only because it has happened in the past, if we have good reason to suspect the returned toy is not the same toy we shipped we will not offer an exchange.
We ship via USPS priority mail and parcel select (for larger packages). We use solid, cardboard shipping boxes, packing paper, bubble wrap and peanuts when necessary. Jason will pack your purchase. This has been part of his job for more than 10 years. He knows what he’s doing and customers have described his packing as “bomb-proof.”
The customer is responsible for shipping fees and we charge only what it costs us to send the package, which does include packing time and material. Signature Delivery is included in the shipping charge.
Lastly, unfortunately our shopping cart will not automatically combine shipping on multiple items that you purchase at the same time. We will, however, refund any shipping overpayment back to you.
SIMPLE: On-line with VISA, MasterCard, Discover or PayPal. We will accept money orders but not personal checks. If you prefer to call us to give a credit card number over the phone, the number is 330.854.1700.